Refunds and Returns Policy for Seeds of Hope Soaps
Effective Date: 01/01/2024
Thank you for choosing Seeds of Hope Soaps by Grupido Country Living. We strive to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your options regarding returns, refunds, and exchanges.
- Returns Eligibility:
- All soap products are not returnable if opened and used due to hygiene and safety reasons.
- Notification Period:
- You have 10 days from the date of delivery to notify Seeds of Hope Soaps by email at seedsofhopesoaps@gmail.com if you wish to return a product.
- Return Shipping:
- Return shipping costs are the responsibility of the buyer unless the product arrived damaged.
- If you are returning a damaged product, you must provide pictures of both the shipping box and the damaged product to facilitate the return process.
- Damaged Products:
- If your product arrives damaged, please contact us immediately with pictures of the damaged items and packaging. We will assess the damage and provide further instructions for a replacement or refund.
- Refunds and Processing:
- Refunds will be processed within 10 days of receiving the returned product, assuming it meets the eligibility criteria outlined above.
- Refunds will be issued to the original method of payment used during the purchase.
- Exchanges:
- We do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original item and place a new order.
- Contacting Us:
- If you have any questions about our Refunds and Returns Policy, please contact us using the information below:
This Refunds and Returns Policy applies to purchases made through our website and other sales channels. By making a purchase, you agree to adhere to the terms outlined above.
This policy ensures clarity regarding returns and refunds for customers of Seeds of Hope Soaps by Grupido Country Living, balancing customer satisfaction with operational considerations.